You can easily return or exchange your purchase from gloweave.com, for any reason within 30 days from purchase.
Before you return the items just check that the item(s) you are returning are:
We don't accept returns on worn, damaged or otherwise non saleable products. For a couple of extra dollars we recommend that you purchase the registered post option so that if your package goes missing you can track it down. (As you are the sender in this case we do not have the authority to track down the parcel).
3 easy steps to return your order:
9am - 5pm Monday - Friday
Phone 03 9419 1600
$10 flat rate shipping for all Australian orders. $25 flat rate shipping for all New Zealand orders.
Orders are shipped by Australia Post and will be received within 2-7 business days after your order has been picked. Standard delivery may take longer in certain rural areas as well as in Western Australia.
A signature is required on delivery, so please provide a delivery address where someone will be available to receive your goods. A work address is often a good option. If no one is available to sign for the goods, an 'attempted delivery slip' will be left at your address advising your that the parcel will be delivered to the post office for pick up. It will also advise you which post office it is at (usually your local).
Once your order ships from our fulfillment centre, we will forward an email confirmation containing your shipment tracking number that you can follow your order through to delivery with Australia Post. Unfortunately we cannot supply tracking information on New Zealand orders.
The first thing to do is contact Australia Post and quote your tracking number that was sent to you in your shipment confirmation email. If the carrier cannot locate your items, we will lodge an enquiry on your behalf.
Please contact us if you have any queries regarding your delivery.
We have a number of measures to ensure your personal and credit card details are as secure as possible. During the purchase process, the connection between your computer and our service is encrypted with Industry standard methods including SSL 128 bit encryption. Once your information reaches our server, your details are further encrypted. Your card number is never stored in any human readable format.
Our systems use your card details to take payment automatically. Our employees do not have access to any sensitive customer information.
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We want your Gloweave online shopping experience to be as seamless and enjoyable as possible. For questions, compliments, concerns or comments relating to our website call us on during AEST office hours, alternatively contact us here.
This website is owned and operated by Gloweave Consolidated Pty Ltd ABN 49 220339927 trading as Gloweave (known together with its directors, employees and agents as "We", "Our" or "Us"). Your access and use of this website is conditional upon your acceptance and compliance with these Terms and Conditions. Your use of and continued access to this website constitutes your agreement to these Terms and Conditions. Acceptance by you of these Terms and Conditions binds you and all of your employees, officers and agents to comply with these Terms and Conditions. Without implying any license to do so, if you pass on any information contained in the web site to any other person, you should pass on these Terms and Conditions also and draw it to their attention.
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We reserve the right to accept or reject your order for any reason, including, without limitation, the unavailability of product, an error in the price or the product description posted on this website, or an error in your order. We may also cancel your order if you provide erroneous or insufficient information in relation to your credit card details (including number, expiration date or card security value, if required), billing information or shipping address.
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Gloweave only collects the information it needs to conduct their business. Gloweave may use your details to contact you regarding your order for reasons such as, but not limited to, failed credit card transactions, incomplete order information, stock availability. You will only receive marketing email if you have elected to receive them. They will contain the necessary information to opt out from receiving further updates.
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Gloweave will disclose your details to the police or government agencies if we have sufficient reason to believe that you are using this site for illegal purposes.
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