Returns & Exchanges

You can easily return or exchange your purchase from gloweave.com, for any reason within 30 days from purchase.

Before you return the items just check that the item(s) you are returning are:

  1. In perfect brand new condition
  2. Have swing tags and original packaging intact

We don't accept returns on worn, damaged or otherwise non saleable products. For a couple of extra dollars we recommend that you purchase the registered post option so that if your package goes missing you can track it down. (As you are the sender in this case we do not have the authority to track down the parcel).

How To Exchange Items

3 easy steps to return your order:

  1. Fill in the return form that came with your order and place with the item you wish to return.
  2. You will notice a pre-addressed sticky return label on the bottom of the returns form, simply peel this off and attach this to your securely packaged item. Remember to return the returns form with your package.
  3. Take it to the post office, for a couple of extra dollars we recommend getting the 'registered post' option over the counter at the post office. This is so that if your package goes missing you can track it down with registered post. (As you are the sender in this case we do not have the authority to track down the parcel). When your return arrives at our head office we will send you an email to notify you that we have received it. We will then refund or exchange your order once our third party warehouse sends through the paperwork, and send you an email to let you know. Your fund will then show up on your statement within 3-4 business days.
Have a Question or Need More Help?

Customer Service
9am - 5pm Monday - Friday

Phone 03 9419 1600
Contact Us

Deliveries

Local Delivery

$10 flat rate shipping for all Australian orders. $25 flat rate shipping for all New Zealand orders.

Orders are shipped by Australia Post and will be received within 2-7 business days after your order has been picked. Standard delivery may take longer in certain rural areas as well as in Western Australia.

A signature is required on delivery, so please provide a delivery address where someone will be available to receive your goods. A work address is often a good option. If no one is available to sign for the goods, an 'attempted delivery slip' will be left at your address advising your that the parcel will be delivered to the post office for pick up. It will also advise you which post office it is at (usually your local).

How can I track the status of my order?

Once your order ships from our fulfillment centre, we will forward an email confirmation containing your shipment tracking number that you can follow your order through to delivery with Australia Post. Unfortunately we cannot supply tracking information on New Zealand orders.

What happens if my items get lost in transit?

The first thing to do is contact Australia Post and quote your tracking number that was sent to you in your shipment confirmation email. If the carrier cannot locate your items, we will lodge an enquiry on your behalf.

Please contact us if you have any queries regarding your delivery.

FAQ

We have a number of measures to ensure your personal and credit card details are as secure as possible. During the purchase process, the connection between your computer and our service is encrypted with Industry standard methods including SSL 128 bit encryption. Once your information reaches our server, your details are further encrypted. Your card number is never stored in any human readable format.

Our systems use your card details to take payment automatically. Our employees do not have access to any sensitive customer information.

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We want your Gloweave online shopping experience to be as seamless and enjoyable as possible. For questions, compliments, concerns or comments relating to our website call us on during AEST office hours, alternatively contact us here.

Terms & Conditions

This website is owned and operated by Gloweave Consolidated Pty Ltd ABN 49 220339927 trading as Gloweave (known together with its directors, employees and agents as "We", "Our" or "Us"). Your access and use of this website is conditional upon your acceptance and compliance with these Terms and Conditions. Your use of and continued access to this website constitutes your agreement to these Terms and Conditions. Acceptance by you of these Terms and Conditions binds you and all of your employees, officers and agents to comply with these Terms and Conditions. Without implying any license to do so, if you pass on any information contained in the web site to any other person, you should pass on these Terms and Conditions also and draw it to their attention.

Your Information

You must ensure that all information provided by you in making use of this website is and remains accurate and complete.

Orders

We reserve the right to accept or reject your order for any reason, including, without limitation, the unavailability of product, an error in the price or the product description posted on this website, or an error in your order. We may also cancel your order if you provide erroneous or insufficient information in relation to your credit card details (including number, expiration date or card security value, if required), billing information or shipping address.

Prices and Product Descriptions

Care is taken to provide product prices and descriptions on the website that are as precise as possible; however we cannot guarantee the accuracy of all information posted. Prices may be subject to change due to circumstances beyond our control and typographical errors may occur. Prices online may vary from prices in-store due to special promotions, regional variations or mark downs.

We will do our best to ensure that our products on the website are reproduced as accurately as possible, however there may be subtle colour variations between the actual product and the website.

Prohibited Conduct

You must not:

  1. Provide false information when making any orders through the website;
  2. tamper with, hinder the operation of, or make unauthorised modifications to the website; or
  3. modify, adapt, translate, or reverse engineer any portion of the website.
No Representations

We make no representations about the accuracy, reliability, completeness or timeliness of the content of this website. The content of this website may contain inaccuracies or typographical errors. Your use of this website and the content is at your own risk. Changes are made periodically to the content of this website and may be made at any time.

Binding Conditions and Variations

These Terms and Conditions set out the entire understanding between us and you with respect to their subject matter. We may amend these Terms and Conditions at any time by posting the amended Terms and Conditions on this website. The amended Terms and Conditions will be effective immediately and you will be bound by the amended Terms and Conditions from that time. These Terms and Conditions may not be amended otherwise. You should visit this page periodically to review the Terms and Conditions.

Links to Other Sites

We may from time to time publish links to other websites on this website. Contents, hyperlinks or information held on other sites is not under our control and we are not responsible for the content of any such sites or any hyperlink contained on such sites. You agree to any terms of access or use imposed by those linked sites. We do not endorse any material on any linked sites and do not provide any warranty, or assume any responsibility, regarding the quality, accuracy, source, merchantability, fitness for purpose or any other aspect of the material on any linked sites, nor do we warrant that material on any linked sites does not infringe intellectual property rights of any other person. Any dealings you have with a linked site are at your own risk. We accept no liability for any act, omission or default, whether negligent or otherwise, or any loss or damage occasioned by such negligent act or omission of any service provider or third party in respect of a linked site.

Copyright and Trade Marks

The materials displayed on this website, including without limitation all information, text, graphics, names, logos, trademarks, design, software and advertisements ("Content") are protected by copyright, trade mark and other intellectual property laws unless expressly indicated otherwise on this website. You may access and display these pages on a computer or a monitor, and print out for your personal, non-commercial use any page or part of any page of this website. All other use, copying or reproduction (including reproduction on any other website) of any part of this website is prohibited unless expressly stated otherwise. You must not use this website in any manner or for any purpose which is unlawful or which violates the rights of any owner of any content. Unless expressly stated otherwise, nothing contained in this website should be construed as a license or right of use of any trade mark displayed on the website without the express written permission of the owner of the trade mark.

Viruses

We do not represent or warrant that this website and any other information or material contained in, downloaded or accessible from this website, is free from computer viruses, worms, trojans or any other harmful code which may affect your software or systems. You should protect your software and systems by installing and implementing your own security and system checks.

Termination

We may terminate these Terms and Conditions and your access to this website at any time without notice. In the event of termination you are no longer authorised to access the website. All restrictions imposed on you, disclaimers and limitations of liability set out in these Conditions or Use will survive termination. We reserve the right to withdraw access to this website at any time without notice. You must terminate your link to this website if we request you to do so, either directly or by notice on this website.

© 2017 Gloweave Consolidated Pty Ltd ABN 49 220339927

Privacy Policy

gloweave.com.au respects your right to privacy. We take all reasonable care when transferring and storing your details.

Collection Of Information

Gloweave only collects the information it needs to conduct their business. Gloweave may use your details to contact you regarding your order for reasons such as, but not limited to, failed credit card transactions, incomplete order information, stock availability. You will only receive marketing email if you have elected to receive them. They will contain the necessary information to opt out from receiving further updates.

Disclosure

For the purpose of processing your order, we may disclose your details to:

  1. Our payment gateway service provider
  2. Courier companies
  3. Companies selected by Gloweave to carry our order fulfillment

Gloweave does not sell or provide access to your details.

Storage Of Credit Card Numbers

No credit card details are stored permanently by Gloweave

Illegal Acts

Gloweave will disclose your details to the police or government agencies if we have sufficient reason to believe that you are using this site for illegal purposes.

Access

You have the right to access your personal details which are kept by Gloweave. You will be required to put this request in writing. If you would like any further information about our privacy policy, please contact us.

Collection of Computer Data

When you visit our website www.Gloweave.com.au, our company servers will automatically record information that your browser sends whenever you visit us. This data may include:

  • Your computer's IP address
  • Browser type
  • Webpage you were visiting before you came to our site
  • The pages with in Gloweave you visit
  • The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.