We hope you love your new purchase from Gloweave. If however something isn't right we are happy to offer an exchange or refund from our Online Store.
To exchange or return your items, simply post them in a saleable condition (i.e. unworn, unwashed, and with original tags still attached/packaging), within 30 days of purchase. Please include the completed returns/exchange form. Please keep your tracking number as a reference for all returns/exchanges. We will also include a label to attach to your parcel with our below address.
Please note Gloweave does not cover the cost of online returns/exchanges.
GLOWEAVE WEB STORE RETURNS
1st Floor / 20 Montefiore St,
Fairfield Vic 3078
Click HERE to download a blank form if needed. (PDF)
Click HERE to download a shipping label. (PDF)
If you need any further assistance, please contact Customer Service 9am-5pm Monday to Friday on 03 9419 1600, or email us at firstname.lastname@example.org.
If you believe you have a faulty garment, please contact email@example.com for further information.Contact Us
We currently send all online orders via StarTrack. Shipping is free in Australia for all purchases over $99. Orders are usually delivered within 3 to 4 days of processing, depending on the delivery zone. This is subject to change during sale periods. All of our orders are marked AUTHORITY TO LEAVE, for this reason we suggest using an address with a safe delivery zone if you won't be home. Currently we aren't sending tracking information. Please contact us at firstname.lastname@example.org for any tracking details.
New Zealand Delivery
We currently send all New Zealand orders via UPS. All New Zealand orders have a $25 shipping fee. If your order doesn't trigger the $25 shipping fee during the checkout process, please check your suburb as it may have selected an Australia suburb/post code.
If you believe you've made a mistake in your shipping address, please contact us ASAP.
If you haven't received your order within a standard amount of time, please email us at email@example.com.
We have a number of measures to ensure your personal and credit card details are as secure as possible. During the purchase process, the connection between your computer and our service is encrypted with Industry standard methods including SSL 128 bit encryption. Once your information reaches our server, your details are further encrypted. Your card number is never stored in any human readable format.
Our systems use your card details to take payment automatically. Our employees do not have access to any sensitive customer information.
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We want your Gloweave online shopping experience to be as seamless and enjoyable as possible. For questions, compliments, concerns or comments relating to our website call us on during AEST office hours, alternatively contact us here.
This website is owned and operated by Gloweave Consolidated Pty Ltd ABN 49 220339927 trading as Gloweave (known together with its directors, employees and agents as "We", "Our" or "Us"). Your access and use of this website is conditional upon your acceptance and compliance with these Terms and Conditions. Your use of and continued access to this website constitutes your agreement to these Terms and Conditions. Acceptance by you of these Terms and Conditions binds you and all of your employees, officers and agents to comply with these Terms and Conditions. Without implying any license to do so, if you pass on any information contained in the web site to any other person, you should pass on these Terms and Conditions also and draw it to their attention.
You must ensure that all information provided by you in making use of this website is and remains accurate and complete.
We reserve the right to accept or reject your order for any reason, including, without limitation, the unavailability of product, an error in the price or the product description posted on this website, or an error in your order. We may also cancel your order if you provide erroneous or insufficient information in relation to your credit card details (including number, expiration date or card security value, if required), billing information or shipping address.
Care is taken to provide product prices and descriptions on the website that are as precise as possible; however we cannot guarantee the accuracy of all information posted. Prices may be subject to change due to circumstances beyond our control and typographical errors may occur. Prices online may vary from prices in-store due to special promotions, regional variations or mark downs.
We will do our best to ensure that our products on the website are reproduced as accurately as possible, however there may be subtle colour variations between the actual product and the website.
You must not:
We make no representations about the accuracy, reliability, completeness or timeliness of the content of this website. The content of this website may contain inaccuracies or typographical errors. Your use of this website and the content is at your own risk. Changes are made periodically to the content of this website and may be made at any time.
These Terms and Conditions set out the entire understanding between us and you with respect to their subject matter. We may amend these Terms and Conditions at any time by posting the amended Terms and Conditions on this website. The amended Terms and Conditions will be effective immediately and you will be bound by the amended Terms and Conditions from that time. These Terms and Conditions may not be amended otherwise. You should visit this page periodically to review the Terms and Conditions.
We may from time to time publish links to other websites on this website. Contents, hyperlinks or information held on other sites is not under our control and we are not responsible for the content of any such sites or any hyperlink contained on such sites. You agree to any terms of access or use imposed by those linked sites. We do not endorse any material on any linked sites and do not provide any warranty, or assume any responsibility, regarding the quality, accuracy, source, merchantability, fitness for purpose or any other aspect of the material on any linked sites, nor do we warrant that material on any linked sites does not infringe intellectual property rights of any other person. Any dealings you have with a linked site are at your own risk. We accept no liability for any act, omission or default, whether negligent or otherwise, or any loss or damage occasioned by such negligent act or omission of any service provider or third party in respect of a linked site.
The materials displayed on this website, including without limitation all information, text, graphics, names, logos, trademarks, design, software and advertisements ("Content") are protected by copyright, trade mark and other intellectual property laws unless expressly indicated otherwise on this website. You may access and display these pages on a computer or a monitor, and print out for your personal, non-commercial use any page or part of any page of this website. All other use, copying or reproduction (including reproduction on any other website) of any part of this website is prohibited unless expressly stated otherwise. You must not use this website in any manner or for any purpose which is unlawful or which violates the rights of any owner of any content. Unless expressly stated otherwise, nothing contained in this website should be construed as a license or right of use of any trade mark displayed on the website without the express written permission of the owner of the trade mark.
We do not represent or warrant that this website and any other information or material contained in, downloaded or accessible from this website, is free from computer viruses, worms, trojans or any other harmful code which may affect your software or systems. You should protect your software and systems by installing and implementing your own security and system checks.
We may terminate these Terms and Conditions and your access to this website at any time without notice. In the event of termination you are no longer authorised to access the website. All restrictions imposed on you, disclaimers and limitations of liability set out in these Conditions or Use will survive termination. We reserve the right to withdraw access to this website at any time without notice. You must terminate your link to this website if we request you to do so, either directly or by notice on this website.
© 2023 Gloweave Consolidated Pty Ltd ABN 49 220339927
gloweave.com.au respects your right to privacy. We take all reasonable care when transferring and storing your details.
Gloweave only collects the information it needs to conduct their business. Gloweave may use your details to contact you regarding your order for reasons such as, but not limited to, failed credit card transactions, incomplete order information, stock availability. You will only receive marketing email if you have elected to receive them. They will contain the necessary information to opt out from receiving further updates.
For the purpose of processing your order, we may disclose your details to:
Gloweave does not sell or provide access to your details.
No credit card details are stored permanently by Gloweave
Gloweave will disclose your details to the police or government agencies if we have sufficient reason to believe that you are using this site for illegal purposes.
When you visit our website www.Gloweave.com.au, our company servers will automatically record information that your browser sends whenever you visit us. This data may include:
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.